Instructions pour les annulations

Le texte suivant a été traduit de l'allemand vers l'anglais. En cas de subtilités ou autres incohérences, la version allemande prend le dessus.

The right of withdrawal expires prematurely in the case of distance contracts

• for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
• for the delivery of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.

Cancellation policy
 

Right of withdrawal
You have the right to cancel this contract within one month without giving any reason.

The revocation period is one month from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods.

In order to exercise your right of withdrawal, you must send us,

retrospiel, Gladbacher Str. 33, 50672 Köln, Telefonnr.: 00491771914575, E-Mail-Adresse: info@retrospiel.com

by means of a clear declaration (e.g. a letter sent by post or e-mail) of your decision to revoke this contract. You can use the enclosed sample withdrawal form for this purpose, which is, however, not mandatory.

Sample withdrawal form:

(If you want to revoke the contract, please fill out this form and send it back.)

- To retrospiel, Gladbacher Str. 33, 50672 Köln, email: info@retrospiel.com

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

- Ordered on (*)/ received on (*)

- Address of the consumer(s)

- Signature of the consumer(s) (only if notification is made on paper)

- Date

(*) Delete where not applicable.

To comply with the withdrawal period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation
If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to the handling of the goods which is not necessary for the inspection of the condition, properties and functioning of the goods.

End of the cancellation policy